Frequently Asked Questions

We offer comprehensive logistics solutions including ground and road transportation, air freight, warehousing and distribution, supply chain management, customs compliance, humanitarian logistics, project logistics, and multi-modal transportation services.

We operate extensively across all provinces of Afghanistan for domestic services, and we provide international logistics services connecting Afghanistan with global markets through our network of partners.

You can track your shipment using the tracking number provided when your shipment is booked. Enter your tracking number in the search bar in our navigation menu, or contact our customer service team for assistance.

Required documentation varies depending on the type of shipment and destination. Generally, you'll need commercial invoices, packing lists, certificates of origin, and any specific permits or licenses required for your goods. Our team will guide you through the specific requirements for your shipment.

Shipping times depend on the service type, origin, destination, and customs clearance. Domestic shipments typically take 1-5 business days, while international shipments can take 5-15 business days depending on the destination and service level. We'll provide estimated delivery times when you book your shipment.

Yes, we can arrange insurance coverage for your shipments. We recommend obtaining adequate insurance, especially for valuable or fragile items. Contact our team to discuss insurance options and coverage levels.

We accept various payment methods including bank transfers, credit cards, and other agreed-upon payment terms. Payment terms will be specified in your service agreement. Contact us for specific payment options available in your region.

Yes, we have extensive expertise in customs compliance and clearance. Our team handles import/export regulations, documentation, and works to minimize delays through accurate paperwork and risk reduction strategies.

Prohibited items include illegal substances, hazardous materials without proper documentation, weapons, ammunition, explosives, and items that violate local or international laws. Please contact us if you're unsure about shipping specific items.

Yes, we operate modern, secure warehouses with 24/7 security, CCTV monitoring, and automated distribution systems. Our warehouses are strategically located near Kabul Industrial Zone with easy access for efficient logistics operations.

You can request a quote by contacting us through our website's contact form, calling us at +93 711 100 000, or emailing info@hssdo.af. Provide details about your shipment including origin, destination, weight, dimensions, and any special requirements.

We serve a wide range of industries including aerospace & defense, construction & heavy machinery, manufacturing, automotive, petrochemicals, electronics, retail, education, government, energy, healthcare, hospitality, agribusiness, and many more.

Yes, we have a specialized team for humanitarian logistics and crisis & relief operations. We support NGOs, UN agencies, and international organizations with dedicated logistics solutions for humanitarian aid distribution.

If your shipment experiences delays, we'll notify you as soon as possible and work to resolve the issue. Delays can occur due to customs, weather, or other circumstances beyond our control. We maintain communication throughout the process and work to minimize delays.

Yes, we specialize in project logistics and can handle large, complex logistics projects including heavy and oversized cargo. We have the equipment and expertise to manage specialized transportation requirements.